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Frequently Asked Questions
1. What makes this site different to the other review sites out
there?
The answer to this one is simple...
We provide you with unbiased user reviews from people who've joined
these sites before you, as well as our editor's in-depth independent
review. Most review sites only offer the editor's opinion.
2. How do you judge what the best sites are?
After reviewing many sites on the net each month, we make judgments on
the best handful of sites that we think you'd be most interested in
joining. Our recommendations are based on the following criteria:
usefulness, quality and quantity of content uniqueness of content;
number and quality of additional extras available, e.g. additional
ebooks and guides, etc.,
frequency of updates - is the content kept up to date;
navigation and readability - how easy is it to navigate and read;
support and customer care.
3. Are the reviews provided really independent?
Yes! There are thousands of related websites on the internet - so there
is no reason for us to provide biased reviews. We offer you only a
handful of the best programs and guides to choose from. Our expert
review panel is independent and unbiased. On top of all this, we also
offer user reviews - something which is a rarity amongst other review
sites on the net! If we receive a large number of negative user reviews,
then rest assured that this will affect the product's rankings. If it
becomes clear that our visitors are generally unhappy with one of our
recommended products, then we will drop it from our recommended list
altogether. We provide these unbiased reviews and user reviews
completely free of charge to help you make the best choice possible and
spend your money wisely.
4. I'm worried about passing on my e-mail address? Will I get
spammed?
The only time we will collect your e-mail address is if you sign up to
our newsletter (more on this below). We will never pass on your e-mail
addresses and we will never spam you!
5. Will I get spammed if I sign up for your newsletter?
No! When you sign up to our newsletter, we will collect your name and
e-mail address. This is done via a double opt-in system - first, you
sign up on our website by filling in your name and e-mail address (the
sign up page is usually on our menu bar); second, you will be
immediately sent an e-mail with a confirmation link in it, which you
must click in order to confirm your subscription to our newsletter. You
will not receive our newsletter unless you click on this confirmation
link. This prevents other people from maliciously adding your e-mail
address to our mailing list without your permission.
Each and every e-mail you receive from us will contain a link at the
bottom which will allow you to unsubscribe from our newsletter. If you
click this link you will be take to a page where you can confirm your
wish to be unsubscribed. If you unsubscribe, you will never receive any
further e-mail from us ever again.
For more information, please see our Privacy Policy.
6. I'm having problems logging in to the site I just joined
If you are having problems logging in to your chosen site then there are
a few options open to you...
1. Many of our
recommended sites are sold through a sales agent called Clickbank. If
you made your payment through Clickbank then after registration you will
have received a receipt of registration from clickbank.com/Keynetics Inc
by email. This e-mail will have originated from the address receipt@clickbank.com
and will have been sent to the e-mail address you used during the
registration process. In this e-mail you will find a paragraph that
reads "If you did not receive your access please click the link below to
retrieve it"
Please click that link
and it will take you back to the members access page with your username
and password and log in URL. If you did not receive such an e-mail then
first of all please be sure to check your Junk e-mail folder or spam
folder to make sure your e-mail is not in there. If your e-mail is not
there then you will either have deleted it by accident, or you did not
make your purchase through Clickbank. If this is the case, or if for any
reason this doesn't work, then please proceed to option
2.Please go to the site
that you joined, and click through to the members log-in page. Very
often there should be a link on this page to the effect of "Forgotten
your password?". If so, click on this link and you will be prompted for
your e-mail address. If you fill in your e-mail address then your log-in
details should be sent to you by e-mail. Sometimes the "Forgotten your
password?" link will not appear on the log-in page until you have made
at least one unsuccessful attempt to log in. If you can't see this link,
then try and log-in with any random log-in details to see if the
"Forgotten your password?" link appears and then follow the instructions
above. If this doesn't work and you still can't see the link then
proceed to option
3.Please go to the
support or contact section of the site you joined and e-mail the
administrator for help, giving him as much information as possible about
your problem. He should be able to retrieve your log-in details and will
be able to e-mail them to you. Please remember that the administrator of
this site may live in a different country and so may be in a completely
different time-zone to you. As such, please ensure you wait at least 24
hours for a reply.
If none of the above works and you don't receive a satisfactory response
from the administrator of the site you joined, then you may be eligible
for a refund. Scroll down for information on how to do this.
7. I'm having technical problems with the site I joined or
product I just bought!
If you're having any technical problems with any product you purchased
or any website you joined that's advertised by us, then please visit the
support section of the site you joined. Every website advertised by us
has a "support" link or a "contact" link (sometimes this is only
available from within the members area). Please follow this link and
e-mail the administrator of the site you joined with any technical
queries you may have. The administrator of the site you joined is an
expert on his/her product and will be able to help you far more than we
can. Also bear in mind that technical support is included in the
purchase price or membership fee of all our recommended products and
sites - so you are entitled to this technical support because you paid
for it. Please remember that the administrator of the site you joined
may live in a different country and so may be in a completely different
time-zone to you. As such, please ensure you wait at least 24 hours for
a reply. Please be aware that we are an independent, 3rd party review
site - we only review and recommend other companies' sites/products - we
do not own them, and as such we cannot provide technical support.
If having purchased your product or membership fee you are thoroughly
dissatisfied for any reason, then remember that many of our recommended
sites come with a money-back guarantee you may want to take advantage
of.
8. How do I cancel and get a refund from a site?
We only review the sites - we do not own them. As such we are unable to
refund your purchase to any site you joined or product you purchased.
However, many of the sites we review have a money-back policy. If you
are dissatisfied with your chosen product and wish to claim a full
refund, please contact the site you joined by going to their support
section. Please do not e-mail us asking for a refund, as will be
powerless to help you.
Any other questions?
If you have any other questions that are not answered here then please
contact us. Our contact details can be found in the Contact Us section.
For a prompt response, please be sure to e-mail the administrator with
any questions you may have. Please note however that if you have any
technical questions regarding the sites you've joined, or if you have
any questions relating directly to a particular site we recommend, then
you should e-mail the administrator of the site in question - they are
experts on their own sites and products and will be able to provide you
with more help than we can! You can find the administrator's contact
details by going to the support section of the site you joined.
Thanks for reading, and good luck in making your choice!
To your success!
David
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